FAQs

Q: What is Alchimia Rugs and what do you offer?
A: Alchimia Rugs is an e-commerce store specializing in handcrafted Moroccan rugs. We offer a wide selection of authentic and high-quality rugs made by skilled artisans.

 

Q: Are your rugs made of real wool?

A: Yes, all of our rugs are made with 100% pure wool, ensuring that they are both sustainable and long-lasting.

 

Q: How do I choose the right rug for my space?

A: Our knowledgeable and friendly team is here to help you select the perfect rug for your home. We will guide you through the process and answer any questions you may have.

 

Q: Do you offer returns or exchanges?

A: No, we do not offer returns or exchanges. We encourage you to carefully consider your purchase before making a decision. If you have any questions or concerns, please reach out to our team for assistance.

 

Q: How long does shipping take?

A: Shipping times vary depending on your location, but most orders are delivered within 5-7 business days.

 

Q: How do I track my order? 

A: Once your order has been shipped, you will receive a tracking number and updates via email. You can also log into your account to track your order.

 

Q: How do I clean my rug?

A: We recommend professional rug cleaning for the best results. For general maintenance, simply vacuum your rug regularly and spot-clean it as needed.

 

Q: Are your rugs ethically sourced?

A: Yes, we are committed to ethical and sustainable sourcing. Our rugs are made by skilled artisans who are paid fair wages and work in safe conditions.

 

Q: How can I contact you for more information or support?

A: You can reach us by email, phone, or WhatsApp. Our contact information is available on our website. We are always here to help and answer any questions you may have.